Complaints Procedure

We Welcome Your Feedback

At 68 Dental, we are committed to providing excellent NHS dental care. If something hasn’t gone quite right, we want to hear from you so we can put it right and learn from it.

How to Raise a Concern or Make a Complaint

We aim to resolve issues quickly and informally whenever possible. You can:

• Speak to a member of our team in person or by phone
• Email or write to us—we’ll be happy to help
• Ask someone to speak on your behalf (with your permission)

We ask that complaints are made within 12 months of the issue or when you first became aware of it.

What Happens Next?

• We’ll acknowledge your complaint within 3 working days
• We’ll aim to give you a full response within 10–25 working days
• If it’s going to take longer, we’ll keep you updated

We’ll always treat your complaint confidentially, fairly, and with respect.

What we do with your feedback

Your feedback helps us improve. We regularly review complaints to make sure we’re learning and making changes where needed.

Still Not Happy?

If you’re not satisfied with our response, you can contact:

• NHS England
  england.contactus@nhs.net
  NHS England Complaints Policy
• Parliamentary and Health Service Ombudsman (PHSO)
  www.ombudsman.org.uk
  0345 015 4033

Contact Us

If you’d like to speak to someone about a concern or complaint, please contact:
Email: contact@68dental.co.uk
Address: 68 Austhorpe Road, Leeds, LS15 8DZ
Phone: 01132641657